Terms of Service

Last updated: June 10, 2026

1. Acceptance of Terms

By accessing or using Tablo (the "Service"), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree to these terms, you are prohibited from using the Service.

2. Description of Service & Billing

Tablo is an AI-powered collaborative whiteboard learning platform. We offer a pay-per-hour (pay-as-you-go) tutoring model, where credits are purchased and deducted based on the elapsed active call time during live voice tutoring sessions. The billing boundaries are calculated dynamically in seconds by our servers. Additionally, limits are placed on document page indexing based on your tutoring plan or hourly purchase tier.

3. Strict No-Refund Policy

All purchases made on Tablo are final. Due to the high cost of real-time AI and compute resources, we enforce a strict no-refund policy for all hourly packages, tutoring balances, and subscription tiers. By purchasing credits, you acknowledge and agree that no refunds or exchanges will be provided under any circumstances.

4. User Content & Ownership

You retain full ownership and intellectual property rights in any documents, study materials, files, and text you upload to the Service ("User Content"). By uploading User Content, you grant Tablo a worldwide, non-exclusive, royalty-free, limited license to process, extract, transmit, and store your content solely for the purpose of providing the tutoring features (including document text extraction, vector embedding storage, and AI reasoning context) to you.

5. AI Disclaimer & Platform Compliance

Tablo utilizes advanced artificial intelligence models, including Google Gemini (via the Google GenAI Realtime API), to generate learning responses, Socratic prompts, and whiteboard drawings. While we strive for tutoring excellence, AI-generated content can occasionally contain errors, hallucinated facts, or inaccuracies. Tablo does not guarantee the accuracy, correctness, or reliability of any AI outputs. You agree to verify critical learning facts and information independently. Use of the Service is subject to compliance with the Google GenAI Terms of Service.

6. Account Termination & Deletion

We reserve the right to suspend or terminate your account and access to the Service at our sole discretion, without notice, for conduct that violates these Terms or is harmful to other users or our operations. You may permanently delete your account at any time. Account deletion will result in the immediate and permanent erasure of all your study spaces, chat histories, uploaded files, and vector embeddings in compliance with our Privacy Policy.